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LISA is an AI Social Engagement & Chatbot Platform that serves as an assistant for connecting with various platforms such as LINE, Facebook, Pantip, TikTok, and many others. It also features a Personal AI powered by Generative AI for personalized customer service, ensuring customers receive convenient and fast service.
We have Certified Engineers from world-class service providers including Avaya, Zendesk, and ZOOM. Our customers can therefore be confident that we provide services with global international standards, prioritizing the security and accuracy of operations and the protection of customer data.
We have received awards from various leading organizations, reflecting our commitment to delivering the highest quality service while building trust and mutual success with our partners. We will continue to maintain this standard and move forward in developing cooperation to create sustainability and growth in the future.
Loxley Business Innovation We originated from the Business Communications Department (BCD) of Loxley Public Company Limited, over 40 years ago, and have been a long-time leader in telecommunications marketing and customer service centers.
In this digital Omnichannel era, we have integrated our flagship product, LISA AI, with other world-class technologies such as Zendesk, Avaya, LINE, Zoom, and Ericsson-LG iPECS to serve over 100 leading organizations in Thailand, enhancing customer experience and making communication easy and impressive.
WHY LOXLEY BUSINESS INNOVATIONWe are not just a Call Center system or a chat aggregation system, but we offer a complete innovation (Total Solution) for omnichannel communication that fully meets all needs, including Voice system, Video, Social Monitoring, Social Engagement (Social Chat), and eCommerce.
By combining global technology standards recognized as a Gartner Leader on the Magic Quadrant with the proprietary technology we developed specifically for customer service, we are able to fully meet the demands of the Thai people.
Our customer service center solution is perfectly designed to support both large and medium-sized customers. It covers crucial dimensions including Artificial Intelligence (AI), customer engagement, and in-depth data analytics, thus elevating service delivery to be efficient and comprehensive.
An authentic Omnichannel centralized system, which allows you to organize work and prioritize tasks across all channels (Omnichannel Queue & Routing). Furthermore, it can seamlessly integrate data from external systems, such as payment information and branch contact details.
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Manage your customer service efficiently with Zendesk, which provides solutions for customer data management, workflow organization, and systematic problem resolution. It also helps manage and increase sales with Zendesk Sell, and comes equipped with an AI system that offers intelligent customer service. Consult our experts immediately and try it for free.
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Loxley Intelligent Social Automation: LISA AI can help your organization seamlessly connect its social media platforms with an AI Chatbot and integrate with the Contact Center. Furthermore, the AI can intelligently perform tasks, replacing human agents.
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Integrate various aspects of work with LINE's services, including notifications via LINE Notify, conversations through LINE Chatbot, and much more.
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Consolidating all communication channels into a single device, whether it's chat, voice calls, or Video Conference, our system makes your communication easy and enables meetings anywhere, anytime.
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Loxley Intelligent Social Automation: LISA AI can help your organization seamlessly connect its social media platforms with an AI Chatbot and integrate with the Contact Center. Furthermore, the AI can intelligently perform tasks, replacing human agents.
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