Connecting with Social Media is our feature. We have the Social Connect products, which can connect to the Chatbot of the organization’s social media and connect with the Contact Center. Making the customer’s satisfaction in our services and reduces agent’s workload, which saves costs of the organization from using the Automation
OUR PRODUCT
When digital communication has used in the business sector, customers can access it easier and quicker. It helps to respond to customer’s needs rapidly. If only uses humans as a center of communication, it may not meet the customer’s needs in time. So, the Chatbot has developed into an interactive assistant, enabling customers to get the answers they want immediately.
Loxley Social Connect and Chatbot System can connect to various Social Medias and AI Chatbot helps respond automatically to answer customer information, which receives formats, text, stickers, images, videos, audio files, maps, and other multimedia. The system can also connect with the Contact Center system, which agents can query in a single agent desktop without open on a split-screen.
The management of the Loxley Social Connect and Chatbot system can be done through the entire Web Interface, consisting of the following main modules:
Learning
Dashboard
Report
Channel
User