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LBI Unveils LISA 4.0 at Pulse CX 2025: Revolutionizing Customer Experience with AI Synergy

28 August 2025

Loxley Business Innovation Co., Ltd. (LBI) successfully co-organized and exhibited at “Pulse CX 2025: Igniting Human and AI Synergy in Customer Experience and Service” at Hotel Nikko Bangkok. The event showcased advanced AI technologies designed for Customer Experience (CX) management.

A key highlight was the special keynote by Mr. Chakree Phetphichetchief, Chief Technology Officer (CTO) of LBI, who provided an in-depth look at LISA version 4.0 (Loxley Intelligent Social Automation). This AI technology is developed to comprehensively enhance customer service efficiency.

LISA 4.0 comes equipped with new features tailored for digital-era organizations, including:

• • AI Auto Social Engage: Smartly responds to comments using factual data.

• • Agentic AI Hybrid: Enables communication that is more natural and human-like.

• • Omnichannel Platform: Supports all forms of communication—Voice, Video, Email, Chat, Social, Commerce, and Mobile Applications—accessible anywhere, anytime.

This marks a significant step in helping organizations fully elevate their customer experience to meet digital standards.

For more information: Tel: 02-515-8200 | Line: @loxleybi

Special Thanks: We extend our gratitude to TechMatrix Asia and Choco Card Enterprise (ChocoCRM) for co-organizing this event, and to all executives and experts who shared their valuable experiences. See you at the next event!

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