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Loxley Business Innovation Loxley Business Innovation Company Limited (LBI) has a strong foundation originating from the Business Communications Department (BCD) of Loxley Public Company Limited, a leader in telecommunications and Customer Contact Center systems that has earned the trust of leading organizations in Thailand for over four decades.
In the era of Digital Transformation, where consumer behavior evolves rapidly, LBI has transformed from a traditional communications system provider into an "Enterprise Customer Experience (CX) Enabler"—a leader in delivering end-to-end customer experience enhancements. The company has developed LISA AI, LBI's flagship intelligent platform, which integrates seamlessly with a global technology ecosystem including Zendesk, Avaya, LINE, Zoom, and Ericsson-LG iPECS.
1. AI & Intelligent Automation for CX: Driving services with LISA AI, an artificial intelligence system that helps manage customers, automates workflows, reduces redundant tasks for agents, and delivers precise customer support 24/7.
2. CRM & Customer Journey Integration: Unifying customer data from every touchpoint, allowing teams to gain a 360-degree view of the customer for personalized and timely service.
3. Omnichannel Contact Center: Elevating call center systems into an Omnichannel solution, enabling seamless communication across both voice and digital channels with high flexibility, security, and stability.
4. AI Social Engagement: Consolidating all social media communication channels (such as LINE, Facebook, and Messenger) into a single centralized hub. This enables agents to respond to every message quickly without missing anything, supported by LISA's AI Features that help automate tasks and reduce agent workload.
5. Data & Advanced Analytics: Transforming vast amounts of interaction data into strategic insights through real-time dashboards and analytical reports, helping executives make accurate business decisions.
By adhering to international information security standards (ISO/IEC 27001:2022) alongside a team of specialized experts, LBI has earned the trust of over 100 leading organizations in Thailand—across financial services, banking, insurance, telecommunications, and the public sector—to elevate service standards and achieve the highest level of customer satisfaction.
Loxley Business Innovation
VisionAdvanced Technology, Attentive Service, Quality Team.
MissionWe are committed to creating a new generation Omnichannel platform that integrates the power of AI, to elevate customer service teams while providing customers with a seamless and fluid AI experience across every interaction.
